Home

BLOWFISH'S PRIVACY POLICY

We do not share, rent, sell or trade any personal information with any outside organization. We do not rent our mailing list, either paper or electronic, nor do we allow others access to it for any reason. Any information given to Blowfish is used only for the specific purposes for which you supply it to us.

We do not "spam," or send unsolicited email advertisements. We do send a weekly email newsletter, which is strictly opt-in. If you are receiving it, and wish to be removed, write to "remove@blowfish.com" and you will be taken off; if that doesn't work for any reason, write to "human@blowfish.com" and a staff member will remove you manually.

If you contact us by email, we'll usually reply by email. Please only send us email from the account to which you wish to receive the reply. To avoid harassment and inadvertent spam, we do not reply to addresses that are only mentioned in the body of emails.

We do send paper catalogs to customers; by default they're sent to the billing address. You can request to not be placed on our paper catalog mailing list when you place your order. You can also request that the catalog be mailed to an address other than your billing address. If you wish to be removed from our paper catalog mailing list, please send your name and address to "catalog@blowfish.com", and you will be removed from our next mailing. Given the lead times in our catalog mailings, there's a chance that you will receive one more catalog if we had already sent out the mailing before you requested that your name be removed from the mailing list.

The return address on the plain white envelopes we use for catalog mailings is:

TBC
PO Box 411290
San Francisco CA 94141-1290

The bulk mail indicia (the area where a postage stamp would be placed on a first class letter) on our catalog mailing envelopes requires that we use our bulk mail permit code so that box does include the word Blowfish.

If you charge your order, our charge will appear on your credit card bill with the company name "The Blowfish Corporation."

We do not do any telephone solicitations, nor do we share, rent, sell or trade telephone numbers. We will only call you if we have a question or problem about your order. If you are not available when we call, we will be as discreet as possible in leaving any message; we will only say that The Blowfish Corporation is calling with a question or problem about your order.

We may contact the holder of a credit card used on an order at the billing address or telephone numbers supplied, or at those supplied by the credit card holder's bank, to verify the legitimacy of an order.

All orders are shipped with a receipt which indicates the name and address of the purchaser. If you mark the order as a gift and send it directly to the gift recipient, we will instead enclose a packing slip which also indicates the name and address of the purchaser but does not list product prices; the receipt with full pricing information will be sent you at the billing address. If you mark a package as a gift but send it to yourself at your billing address both receipts may be in the box. On all international Expedited orders, a receipt for the shipping is sent to the billing address, even if the shipment is mailed elsewhere.

We do place cookies in your browser. The functions of these cookies are to keep track of your shopping cart and to analyze the path that users take through our site, so that we can constantly improve our site navigation system. No personal information is placed in it. You do not have to accept these cookies to use our site. You do need to accept these cookies to use our on-line shopping cart system. You do not need use our on-line shopping cart system to order; we accept orders by telephone, fax, paper mail and email as well as over the Web.

We log the IP address of access to our web site. This information is used for general performance monitoring and analysis, and in rare cases to track down the source of abuses of our site.

We retain records of orders, including customer addresses and payment information (including credit card numbers), to permit resolution of disputes and questions, and to provide accounting records. These records are kept confidential, and are not shared with any other outside party except as required by law, to resolve billing and credit card disputes, or when authorized by the customer whose records they are.

Any paperwork containing customer names, addresses, or other information is destroyed before being disposed of.

In the normal course of business, we do supply limited customer information to outside vendors. For example, in order to ship via the United States Postal Service or United Parcel Service, we have to give them your address; similarly, in order to place a charge on your credit card, we have to give the credit card number to our credit card processing company. We also have to give your name and address to any vendor who is drop-shipping your order directly to you. We do not give these vendors any more information than is required to complete the actual business purpose at hand.

All shipments sent to addresses in the United States are packaged in generic wrapping, without an indication on the outside of the parcel as to what the contents are. The return address on the packages is:

TBC
2525 16th St Fl 4
San Francisco CA 94103

Shipments sent to international addresses (those outside of the United States) have the legally-required customs tags. We use generic, not-sexually-related descriptions on these tags ("Books," "Prerecorded videotapes"). Note that customs officials of any country are authorized to, and sometimes do, open any package and inspect the contents. We cannot accept responsibility for any orders confiscated or seized by foreign customs or governments, and all import duties, tariffs and taxes are the responsibility of the customer.

Please feel free to contact us if you have any questions or concerns about our privacy policies.

©1994-2008 The Blowfish Corporation. All rights reserved. "Blowfish" and the pufferfish logo are registered trademarks, and Fishnet, Fugu, and "Good Products for Great Sex" are trademarks, of The Blowfish Corporation.