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TOPICS:

PRODUCTS
What sizing standards do you have for toys?
What current do your plug-in vibrators require?

ORDERING
How do I order on-line?
How do I place an order if I don't want to order on-line?
How do I place an order if I don't want to order on-line and I don't live in the U.S.?

PAYMENT
How can I pay for an order?
Do I have to pay tax on my order?
How do discounts and sales work?

SHIPPING
Can I have my order shipped to my hotel (or other temporary location)?
Can the package be left even if I don't answer the door?
What are your shipping times and prices within the U.S.?
What are your shipping times and prices outside the U.S.?
Are there any other shipping charges I should know about?
How soon can I expect my order to arrive?

We do not share, rent, sell or trade any personal information with any outside organization. We do not rent our mailing list, either paper or electronic, nor do we allow others access to it for any reason. Any information given to Blowfish is used only for the specific purposes for which you supply it to us.

We do not "spam," or send unsolicited email advertisements. We do send a weekly email newsletter, which is strictly opt-in. If you are receiving it, and wish to be removed, write to remove@blowfish.com and you will be taken off; if that doesn't work for any reason, write to human@blowfish.com and a staff member will remove you manually.

We do send paper catalogs to customers; by default they're sent to the billing address. You can request to not be placed on our paper catalog mailing list when you place your order. You can also request that the catalog be mailed to an address other than your billing address. If you wish to be removed from our paper catalog mailing list, please send your name and address to catalog@blowfish.com, and you will be removed from our next mailing. Given the lead times in our catalog mailings, there's a chance that you will receive one more catalog if we had already sent out the mailing before you requested that your name be removed from the mailing list.

The return address on the plain white envelopes we use for catalog mailings is:

TBC
PO Box 411290
San Francisco CA 94141-1290

The bulk mail indicia (the area where a postage stamp would be placed on a first class letter) on our catalog mailing envelopes requires that we use our bulk mail permit code so that box does include the word Blowfish.

If you charge your order, our charge will appear on your credit card bill with the company name "The Blowfish Corporation."

We do not do any telephone solicitations, nor do we share, rent, sell or trade telephone numbers. We will only call you if we have a question or problem about your order. If you are not available when we call, we will be as discreet as possible in leaving any message; we will only say that The Blowfish Corporation is calling with a question or problem about your order.

We may contact the holder of a credit card used on an order at the billing address or telephone numbers supplied, or at those supplied by the credit card holder's bank, to verify the legitimacy of an order.

All orders are shipped with a receipt which indicates the name and address of the purchaser. If you mark the order as a gift, we will instead enclose a packing slip which also indicates the name and address of the purchaser but does not list product prices; the receipt with full pricing information will be sent you at the billing address. On all international Expedited orders, a receipt for the shipping is sent to the billing address, even if the shipment is mailed elsewhere.

We do place cookies in your browser. The functions of these cookies are to keep track of your shopping cart and to analyze the path that users take through our site, so that we can constantly improve our site navigation system. No personal information is placed in it. You do not have to accept these cookies to use our site. You do need to accept these cookies to use our on-line shopping cart system. You do not need use our on-line shopping cart system to order; we accept orders by telephone, fax, paper mail and email as well as over the Web.

We log the IP address of access to our web site. This information is used for general performance monitoring and analysis, and in rare cases to track down the source of abuses of our site.

We retain records of orders, including customer addresses and payment information (including credit card numbers), to permit resolution of disputes and questions, and to provide accounting records. These records are kept confidential, and are not shared with any other outside party except as required by law, to resolve billing and credit card disputes, or when authorized by the customer whose records they are.

Any paperwork containing customer names, addresses, or other information is destroyed before being disposed of.

In the normal course of business, we do supply limited customer information to outside vendors. For example, in order to ship via the United States Postal Service or United Parcel Service, we have to give them your address; similarly, in order to place a charge on your credit card, we have to give the credit card number to our credit card processing company. We also have to give your name and address to any vendor who is drop-shipping your order directly to you. We do not give these vendors any more information than is required to complete the actual business purpose at hand.

All shipments sent to addresses in the United States are packaged in generic wrapping, without an indication on the outside of the parcel as to what the contents are. The return address on the packages is:

TBC
2525 16th St Fl 4
San Francisco CA 94103

Shipments sent to international addresses (those outside of the United States) have the legally-required customs tags. We use generic, not-sexually-related descriptions on these tags ("Books," "Prerecorded videotapes"). Note that customs officials of any country are authorized to, and sometimes do, open any package and inspect the contents. We cannot accept responsibility for any orders confiscated or seized by foreign customs or governments, and all import duties, tariffs and taxes are the responsibility of the customer.

Please feel free to contact us at privacy@blowfish.com if you have any questions or concerns about our privacy policies.

• All returns must be authorized by Blowfish before the products are returned to us. Returns without a return authorization may be refused by us.
• All products must be returned in clean, well-sealed, sanitary condition; uncleaned products of any kind will not be replaced or credited. All books, comics and videos must be in resellable condition.

• If a product you receive from us is defective ...
  • If any item we sell should fail due to manufacturer defects within one year after receipt under normal use, we'll repair or replace it (at our option); if we can't do either, we'll issue you a refund for the purchase price. For authorized returns, we will pay for the shipping, both to return the product to us and to return it to you (Priority Mail, UPS Ground or equivalent). If an item is damaged due to misuse, abuse, or accidental damage, we'll be happy to work with you to repair or replace it, although we may have to charge a service fee or charge for the replacement item.
  • Certain items have a warranty period of less than one year. See the item description for details.
  • Exceptions: Videotapes, DVDs, audiotapes, audio CDs, and software can only be replaced (if defective) within the first 30 days after receipt. Defective Sex Cushions must be returned within 30 days of receipt. Returns of Sex Cushions must be authorized by Blowfish before they are sent back to the manufacturer, and must be shipped in their original carton, along with a copy of the invoice and a return authorization number which Blowfish will provide.
  • Clearance items can only be returned if defective within 14 days of receipt. We will repair or replace the item, at our discretion. If we cannot repair or replace the item, we will issue a credit for the purchase price of the item. We do not issue cash refunds for clearance items under any circumstances.
  
  
• If you are not satisfied with a product from us ...
  • ... you can return it for a refund, with a few exceptions noted below. The item must be received back by us within 30 days of you receiving it. Returned books, audio tapes, audio CDs, videotapes, and DVDs must be in resellable condition (including all of their packaging and inserts in good condition). You are responsible for shipping charges to return the item. Please ship via an insured method; we are not responsible for returns lost on the way back to us. We'll issue a refund to the credit card you used, or a check refund if you paid by check or money order. The original cost of shipping the item to you won't be credited. We do not resell returned intimate items.
  • Special note on packages, combination deals, and special sale prices: Many packages, combination deals and sale prices require that a group of items be bought. If one of the items is returned such that the package, combination deal or sale no longer applies, the overall cost of the order will be adjusted appropriately, and any additional amount due will be deducted from the credit issued to the customer.
  • Exceptions: Certain other products, as noted in their descriptions, are not eligible for satisfaction returns; please read the descriptions carefully before ordering. Catalogs are not returnable. Clearance items can only be returned if defective (see above); we will repair or replace the item, at our discretion. If we cannot repair or replace the item, we will issue a refund for the purchase price of the item.

Because we cannot resell most of our products once they are shipped from us, even if the packaging is unopened, we are unable to do exchanges. All exchanges are treated as a return (per the above policy) and a replacement order.

Orders which are refused, or which are returned to us undelivered when shipped to the customer-supplied shipping address, will be treated as a satisfaction return.

Whenever possible, we carry the unedited versions of our videos and DVDs. However, due to changes over the years in laws and law enforcement regarding erotic material, some videos are not available through our distributors in their original form. This is especially true with older titles (i.e., ones made before about 1985); material which was generally considered legal at the time of production has been edited out of some tapes, in an attempt to comply with the vague patchwork of laws regarding sexually explicit art. Unfortunately, we don't always know which videos have been edited, since the versions we review tend to be the ones currently available.

Some of the videos we sell have not had their recording protection tabs removed, and we aren't able to check every tape we receive to see if the tabs are still there. We therefore strongly advise you to check the tapes you receive, and remove the tabs if they haven't already been removed, so you don't accidentally record over your videos. Blowfish will not be responsible for replacing videotapes which customers accidentally record over.

Foreign customers please note: If you are ordering videos we are unable to obtain or sell videotapes in any format except VHS-NTSC. NTSC is the video standard in the United States, Canada, and Japan, but not in the UK or Europe. Unless you have a videotape player which can play NTSC format, you will be unable to play the tapes we sell. In addition, we cannot guarantee the country compatibility of any of our DVDs. Although all of our DVDs will work within the United States, and we have not yet had a report of any of our DVDs not working outside the United States, the DVD distributors do not inform us if any DVD has been encoded with country restrictions.

Once an order has entered the shipping process, we will attempt to cancel it, but we cannot guarantee that we can intercept the order before it ships. If we do intercept the order, we will cancel it with no penalty except as noted above.

If an order has been shipped, cancellations are covered by our satisfaction return policy.

Because various manufacturers use various standards for the size of toys, we have adopted a consistent standard for all the toys we sell: The length of a toy is always the maximum insertable length of the toy (not including a base, flange, or flare at the bottom). The width of the toy is the maximum width of the toy in the insertable portion.

Sizes on silicone and acrylic toys can vary by as much as 1/4" from the nominal size, in both the width and the length. If size is very critical in these toys, it's a good idea to get a toy 1/2" smaller than your absolute maximum size. For other toys, the size can vary by as much as 1/8".

Toys that are within those size tolerances won't be accepted by as defective for being off-size.

Unless otherwise noted in the product description, all of our plug-in vibrators are designed to run on 60 Hz, 110-120 volt AC current, which is the standard line (or "mains") current in the United States. Because of the danger of fire, the risk to the customer, and distributor's restrictions, we do not sell any device that uses line current outside of the United States.

(Note, however, that most of the world uses 50 Hz, 220 volt line current, and that will immediately damage or destroy any plug-in vibrator designed for US-style current. Travel adapters and transformers will not protect these toys from damage. Damage due to using these toys with the wrong line current will void the warranty, and is not eligible for repair or replacement under our defective-return policy.)

The system is based on a "shopping cart" of products. To add a product to your shopping cart, just click on its price (the price will probably look something like $19.95); this will put it in your shopping cart. You can add and remove items from your shopping cart at any time. The system will automatically adjust the shipping and handling, and sales tax, as you add and remove items.

When you are ready to place your order, just click on the appropriate button on the shopping cart page, and the system will step you through the questions needed to place your order. You can enter your credit card into a secure server, or send it to us separately if you prefer.

You can also place your order using our on-line system, and then pay by check or money order. The confirmation page and email will give you instructions on how and where to send your payment.

To go to your shopping cart at any time (or to pick one up if you don't have one already), you can click on the "Shopping" icon at the top and bottom of each page (it's a shopping cart).

When you get your shopping cart, you'll get a shopping cart ID. This looks something like a license plate number: a digit and three letters, followed by four digits (like 5ABC1234). Make a note of it; if you quit out of your browser, or your computer crashes, or something else, you can get back to your shopping cart from here.

To pick up a shopping cart and start shopping, you can just click here.

Our phone number for orders is (800) 325-2569 ... this number is for orders only, thanks. Please have both the item numbers and the item descriptions (very very important!) when you call. Our phones are staffed from 10am to 5pm Pacific Time.

If you can place your order through the web shopping cart system but do not want to give us your credit card number through the web, you can mark the radio button for whatever credit card you plan to use in the first Payment Method section, then use the checkbox that says "Check here if you wish to submit your credit card number off-line" on the page where you give us your billing and shipping information. This will allow you to complete the shopping cart, sending us a pending order. Please write down your shopping cart number! Then you can contact us separately by fax or phone to give us your credit card information so we can complete the order. Do not email your credit card number to us.

Our phone number for orders from overseas is +1 415 252 4340. Please have both the item numbers and the item names (very very important!) when you call. Our phones are staffed from 10am to 5pm Pacific Time (that's between 7 and 8 hours behind Greenwich Mean Time).

If you can place your order through the web shopping cart system but do not want to give us your credit card number through the web, you can mark the radio button for whatever credit card you plan to use in the first Payment Method section, then use the checkbox that says "Check here if you wish to submit your credit card number off-line" on the page where you give us your billing and shipping information. This will allow you to complete the shopping cart, sending us a pending order. Please write down your shopping cart number! Then you can contact us separately by fax or phone to give us your credit card information so we can complete the order. Do not email your credit card number to us.

There will be a hold on all orders paid for by a personal or company check. Holds may apply to large or unrecognized money orders.

For orders to any foreign country, we can only accept credit cards for payment.

Orders billed to any credit card must include the correct billing address for the credit card, even if the order is being shipped elsewhere.

Sorry, we cannot ship COD. We cannot accept orders for delayed payment ("please don't run my credit card until this date"); if this is a concern, please wait until we can process your payment to place the order.

We generally do not charge your credit card until your order is ready to ship. Exceptions include special order items, orders shipped to a foreign address, and orders which are scheduled for delayed delivery; those orders are charged when the order is entered into our system.

We charge $20 for any check returned by your bank to us unpaid, in addition to the face value of the check. All returned checks are immediately placed with a collection agency, so please don't bounce a check on us, thanks.

Note to foreign customers: You may have to pay import duties and or other charges (including GST/VAT) on your purchases. These are assessed and charged by your government's customs authorities, not by us, and those charges are not included in the prices shown.

How do discounts and sales work?

All discounts and sales are subject to the following limitations:

• Discounts and sales do not apply to package items. A package is anything called a "package," such as "Nubbin and Buckling Cock-Ring Package" or "Rabbit Dancer Package."
• Clearance items are already discounted. They do not qualify for additional sale discounts.
• Some products may be excluded from specific sales. Sex Cushions, Eroscillator, Ooh-la-la and gift certificates are always excluded from all sale discounts.
• Discounts do not apply to items regularly priced under $10. If an item is $10 or more, the minimum sale price is $10 or the discounted price under the terms of the sale, whichever is more.
• If multiple discounts or sales prices apply to an item, only the highest one will apply. Discounts and sale prices will not be combined.
• During sales, we do not accept discount coupons.
• Unless a discount is specifically mentioned in the paper catalog, discounts apply only to orders placed on our Website, and do not apply to orders placed by any other method.
• Sales based on the value of an order refer to product value only. Shipping and handling fees to not count toward qualifying for the purchase total to receive a discount.
• Sales prices are not retroactive to previously placed orders.

• Gift certificates.
• Catalogs.
• Drop-shipped and free-shipping items (such as the Sex Cushions).

High value packages will always require a signature for release. Other packages may also require signature. Please contact us before ordering if you have any concern about your ability to sign for a package or any other special addressing or delivery concerns.

We offer three types of shipping within the U.S.: Standard, Expedited (2nd day shipping service), and Express (next day shipping service). Alaska and Hawaii have higher rates for all types of shipping and have their own price chart below.

Note that all orders are processed Monday through Friday, first-come, first-served within our warehouse; faster shipping gets the order to you faster once it leaves us. Express and Expedited orders will not be delivered on Saturday or Sunday. Express orders will arrive one working day after the day we ship. Expedited orders will arrive two working days after the day we ship. Standard shipping times vary greatly depending on carrier and distance from us to you, but most Standard shipments are delivered within 3-7 days after the shipment leaves our warehouse.

We offer free standard shipping on orders of $100 or more going to any address in the United States, including Alaska, Hawaii, US Territories, and APO/FPO addresses. Only products on which shipping is normally charged count towards the $100 for free shipping. In particular, Sex Cushions, Gift Certificates, and other products on which shipping is normally free do not count towards the $100 for free shipping.

Shipping to Lower 48 States
Product Total	Standard	Expedited	Express
up to $29.99	6.95	17.95	31.95
$30.00 to $59.99		19.95	33.95
$60.00 to $99.99		21.95	35.95
$100.00 or more	Free!	23.95	37.95

Shipping to Alaska, Hawaii, US Territories, and APO/FPO addresses
Product Total	Standard	Expedited (AK & HI only)	Express (if available)
up to $29.99	8.95	22.95	36.95
$30.00 to $59.99		24.95	38.95
$60.00 to $99.99		26.95	40.95
$100.00 or more	Free!	28.95	42.95

Orders of $100 or more must be shipped to a street address.

Orders going to APO/FPO Boxes and U.S. Territories and Possessions (Puerto Rico, American Samoa, Federated States of Micronesia, Guam, Marshall Islands, Commonwealth of the Northern Mariana Islands, Republic of Palau, and the U.S. Virgin Islands) must be sent by US Postal Service only. Standard shipments will be Priority Mail, First Class Mail, or Media Mail. You can also choose Express shipping, which will be by Express Mail (see the chart below for pricing). Please note that our online system will show you Expedited shipping even though it is not available to these addresses. If you choose Expedited shipping, when your order arrives in our offices your shipment will automatically be changed to Express shipping and you will be charged the appropriate price from the chart below.

Express Mail is generally delivered one delivery day after leaving our warehouse, but the Post Office does not guarantee overnight delivery to all locations. APO/FPO addresses will always take longer than regular mail due to the way military mail is handled, but choosing Express shipping will get your package into the military mail stream faster than Standard shipping.

Also note that all APO/FPO shipments, including Express Mail shipments, and Express Mail shipments to U.S. Territories and Possessions, are sent out one day a week only due to the extra paperwork required for those shipments.

Special rules apply to high value orders going to APO/FPO addresses and addresses in the U.S. Territories and Possessions; contact us for details. All high value orders must be signed for by an adult upon receipt. Sorry, we cannot waive this requirement. Multiple orders placed on or about the same time are combined when considering all limits on shipping.

Before you read the rest of this section, please note that orders going to U.S. military employees who are stationed outside the U.S. and receive their mail through APO/FPO Boxes and orders going to U.S. Territories and Possessions (Puerto Rico, American Samoa, Federated States of Micronesia, Guam, Marshall Islands, Commonwealth of the Northern Mariana Islands, Republic of Palau, and the U.S. Virgin Islands) are processed as domestic orders. Please read the domestic shipping information (above) and make sure that you use the domestic order form (do not enter your country name on the first shopping cart shipping & payment page or else you'll get the international order form).

We offer two shipment methods for international orders: Standard (10-25 days, economical); Expedited (8-15 days, expensive). We generally recommend Standard for smaller orders, and Expedited for orders over US$100. All orders valued at $250 or more must go by Expedited method and can only be delivered to street address (no post office boxes). All orders over $500 will be split into multiple shipments and you will be charged the actual cost of each shipment.

If you choose Standard you will be charged shipping according to the table below. This shipping/handling fee will be charged along with your product costs.

Standard
Product Total	To Canada	Everywhere Else
Up to $39.99	7.95	10.95
$40.00-$59.99	9.95	12.95
$60.00-$79.99	11.95	14.95
$80.00-$99.99	13.95	16.95
$100.00-$199.99	15.95	18.95
$200.00-$250.00	16.95	19.95

If you choose Expedited, we will charge your credit card for the precise amount the carrier charges us whenyour order ships; thus, you'll see two charges on your bill for each order (or more, if we have to split the order, as mentioned above). We cannot tell you through our online system what your exact shipping charge will be but you can see our chart below with estimated shipping fees. You will see a charge ($5.50) on your online order summary that is a handling and documentation fee; this covers processing of extra customs documents required for Expedited shipments. Also note: Express Mail packages to foreign countries can only be delivered to street addresses. Do not give us a post office box number for an Express Mail package; we will just have to delay your order while we ask you for a street address instead.

To give a basis for comparison, here are some example Expedited shipping costs. These costs are based on a 3 pound package, which is around 2-3 videotapes or 4 paperback books. This table is not a quotation, since the precise weight and fees can vary.

Great Britain	Germany	Brazil	Japan	Australia
$32.75	$32.00	$32.00	$29.00	$28.00

We do not make partial shipments on international orders (unless they must be split up, see above); we wait until the entire order is complete.

International shipments go out only once a week due to the extra paperwork required for all international shipments. All delivery times are from the time the merchandise leaves us, and are (highly) approximate. We cannot be held responsible for the acts or omissions of any government, up to and including seizure of your shipment.

Are there any other shipping charges I should know about?

Please be sure that your shipping address is correct. We may have to charge you for returned or redirected shipments, or changed addresses, if the carrier charges us.

Orders which are refused, or which are returned to us undelivered when shipped to the customer-supplied shipping address, will be treated as a satisfaction return.

For domestic orders, if we choose to make a partial shipment of your order due to a back-order, we will not charge you shipping when we ship the remainder of the order. When this happens, Expedited or Express shipments are only shipped Expedited or Express for their first shipment; subsequent portions go via Standard shipment means. You may contact us to pay for Expedited or Express shipping on the remaining items on a partially shipped order if you wish.

Foreign orders valued at over $500.00 will be split into multiple shipments and you will be charged the actual shipping for each package. We do not normally partial ship international orders under $500.00, but if we do, you will be charged the actual shipping fee for each shipment. Please send an email to service@blowfish.com if you absolutely do not want your order valued at under $500.00 split into multiple shipments (don't forget to include your shopping cart number in the email!).

If your order must arrive by a particular date, please let us know, and we'll do our best to accommodate it. Due to supplier's delays, we cannot guarantee delivery by a particular date, even with expedited service.

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©1994-2008 The Blowfish Corporation. All rights reserved. "Blowfish" and the pufferfish logo are registered trademarks, and Fishnet, Fugu, and "Good Products for Great Sex" are trademarks, of The Blowfish Corporation.